Amelia J Collection Return/Exchange Policy
Amelia J Collection wants you to be completely satisfied with your order. If for any reason you are unhappy with your purchase and need to return your merchandise, we will gladly accept your timely return (some exclusions apply**). The items must be in their original condition (unworn, unwashed, and undamaged) and in their original packaging, with all tags included. Please include the receipt/invoice in your package.
**Items including swimsuits, underwear, socks, tights, sunglasses, hair tools/accessories, and jewelry are FINAL SALE and will not be accepted for return or exchange, unless received by the customer in damaged or defective condition. All items that are discounted are final sale.
*ALL INTERNATIONAL PURCHASES ARE FINAL*
Only merchandise which has been purchased at full price is eligible for return/refund. Returns for full-priced merchandise must be initiated within 7 days of receipt (from when items were delivered by carrier) for a full refund, minus shipping costs. Any returns initiated after 7 days, until a maximum of 14 days, will be eligible for an exchange or store credit for the amount paid for the returned item, minus shipping costs. After 14 days from receipt, a sale becomes FINAL. No returns will be accepted. No exceptions.
Merchandise which has been discounted less than 20% is eligible for exchange or store credit within 7 days of receipt.
Merchandise which has been discounted 20% off or more is FINAL SALE. No returns or exchanges will be accepted, unless merchandise was received by the customer in damaged or defective condition. No exceptions.
Damaged, Defective, or Incorrect Merchandise
Please examine all merchandise immediately upon receipt to ensure there are no mistakes, or for any signs of damage or defect. All claims must be initiated within 48 hours of delivery. Please e-mail us at firstname.lastname@example.org or call us at 703-327-4689 so we can initiate the return process. For damaged/defective merchandise, we will first attempt to replace the item. However, if we do not have stock of the item, a refund will be issued.
Items which have been specially ordered for a specific customer can be exchanged or returned for STORE CREDIT only. Returns must be inititiated within 7 days of receipt and received by Amelia J Collection within 14 days to be eligible for a return.
Initiating a Return/Exchange
Please contact us at email@example.com to obtain a return authorization or to inform us of your wish to exchange an item. Include your Order Number, the item you wish to return/exchange, and the reason for the return in your email to us. Alternatively, you can call us at 703.327.4689 to initiate your return/exchange.
Store credit will be issued in the form of a gift card that will be emailed to you. To redeem, simply enter the store credit code in the gift card field during checkout. It will automatically deduct your store credit amount off of the total amount of your purchase.
To return your merchandise, please ship the package to:
42515 Pine Forest Drive
While we wish we could offer free returns to our loyal customers, please keep in mind we are a small business. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, original shipping costs incurred by Amelia J Collection will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. Amelia J Collection does not guarantee that we will receive your returned item.